FAQ / Help
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Search common questions, ask the MAR AI Assistant, or contact our team.
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Getting started
MAR keeps each animal’s important information — health, care, breeding, documents, photos and history — in one secure, permanent record you can use from your phone, tablet or computer.
Dogs, cats, horses, cows, sheep, goats, alpacas, llamas and exotic animals such as birds, reptiles and rabbits. There are also programs for breeders, trainers, K-9 units and rescues & shelters.
Yes. Every animal and program page has a “See a sample record” button that opens an example record — no account needed.
There is no free trial, but you can explore a full sample record for any animal before subscribing, and cancel anytime.
Yes. MAR works worldwide, with flexible phone, address and registry fields. MAR does not replace legal, government, registry or veterinary identification requirements.
Plans, pricing & billing
Each animal or program page shows its own subscription plans and tag prices, and you subscribe right on that page. The Pricing page gives a quick overview of all of them.
Yes. One MAR account can hold several subscriptions — for example a Dogs & Cats plan and a Horse plan.
MAR suggests the next plan and lets you upgrade in a few taps. Your existing records are never locked or deleted.
Cancel anytime from Billing in your account. Your service continues until the end of the month you have paid for, and your records are kept.
We email you and keep everything working for a 7-day grace period while you update your payment method.
Share your personal referral link. When your friend subscribes and completes their first full paid month, you earn one free month — up to 2 free months per subscription year.
Tags & QR codes
FOUND AN ANIMAL?
Go to FOUND AN ANIMAL?, enter the number printed on the tag and tap FIND ANIMAL. You’ll see the owner’s approved contact buttons, and the owner is alerted right away.
The owner is alerted only after a valid MAR number is entered on FOUND AN ANIMAL? — scanning the tag by itself does not identify the animal.
No. You only see the information the owner approved, such as contact buttons and a short message — never their street address, medical history or private documents.
MAR sends the owner an email alert immediately after a valid lookup, and it also appears in their MAR account.
Sharing & permissions
Choose what to share and for how long — 1 hour, 24 hours or 7 days. Your vet opens a secure link without needing a MAR account, and you can revoke it anytime.
Yes. Invite them to your account and choose which animals or groups they can see or update. Each person has their own login.
You can name who should care for your animals if something happens to you. Naming someone gives them no access today — activation requires contacting MAR, identity verification and review.
Use Transfer MAR Ownership. The new owner accepts, the animal’s full history moves with it, and your other private information never transfers.
MAR on your phone
MAR installs on your phone’s Home Screen straight from MyAnimalRecord.com — no App Store needed. See Install MAR on Your Phone for the steps.
Yes. Records you can access are saved on your phone. Changes made offline show “Pending to Sync” and upload automatically when you are back online.
Yes. Tap any text field and use your keyboard’s microphone. Review the text, then tap SAVE — you can edit it later.
Yes. Multi-animal accounts can import from Excel or CSV. Each row becomes its own record with a permanent MAR ID, and your existing IDs are kept.
Account & security
Use Forgot Password or Forgot Email on the Member Login page. For your security, MAR verifies your identity before any change.
Only you and the people you authorize. You control what other people can see.
Yes, from Settings. There is a 7-day safety period in case you change your mind. MAR ID numbers are never reused.
Still need help?
Ask the AI Assistant anytime, or send our team a message.
